ISO 27018:2019


ISO 27018:2019 certification is essential for organizations using cloud services to demonstrate their commitment to protecting personally identifiable information (PII) and ensuring privacy in the cloud environment. It provides several benefits for customers and stakeholders to be reassured that the organization follows internationally recognized privacy standards and builds trust, especially when handling sensitive data.

ISO 27018 is employed within the realm of cloud computing to tackle privacy-related worries. It aids organizations in setting up and upholding privacy safeguards, encompassing principles for data processing, consent management, access controls, and incident response protocols. Adhering to ISO 27018 showcases a proactive stance towards safeguarding personally identifiable information (PII) and lessening the threats associated with data breaches, unauthorized access, and misuse.

This Certification is valuable in industries handling sensitive data, such as healthcare, finance, and government, where privacy regulations are stringent. ISO 27018 provides a benchmark for organizations to assess their cloud service provider’s privacy practices to ensure compliance with relevant privacy regulations, enhancing the security and privacy posture of the organization and its cloud operations.


ISO 27018:2019 Certification and Compliance Services by CertPro

We understand the importance of addressing privacy concerns in cloud computing and the benefits of ISO 27018:2019 certification for organizations striving to protect personal information. We provide comprehensive support to organizations seeking ISO 27018:2019 certification. Our team of experienced professionals will guide you through the certification process, ensuring that your privacy controls and data processing practices align with the latest ISO standards. We work closely with your organization to develop and implement an effective privacy management system tailored to your specific needs and industry requirements.

Why choose CertPro for ISO 27018:2019 certification and AUDITING?

CertPro is a reputable and reliable partner in the field of ISO 27018:2019 certification and compliance solutions. With years of experience in the industry, we have honed our capabilities and gained invaluable expertise in addressing privacy concerns in cloud computing. Here are a few compelling reasons to choose CertPro for your ISO 27018:2019 certification needs:

                Factors CertPro Advantage
               Time to Certification 4x faster than traditional approaches
               Price Competitive rates with flexible options
               Process Streamlined and efficient methodology
               Expertise 10+ years of industry experience

CertPro’s Cost-Effective Approach to ISO 27018:2019 Certification

We recognize that the overall cost of ISO 27018:2019 certification is a significant consideration for organizations. At CertPro, we prioritize cost-effectiveness and provide budget-friendly solutions tailored to your organization’s size and complexity. Here’s an overview of our cost-effective methodology for ISO 27018:2019 certification.

No. of employees Timeline Cost (approx.)
1 – 25 4 weeks 2500 USD
25-100 6 weeks 3500 USD
100-250 6-8 weeks 5000 USD
250 plus 8 weeks Custom plans


ISO 27018 is a standard that provides guidelines for protecting personally identifiable information (PII) in cloud computing environments. It is part of the ISO 27000 family of standards, which provides best practices for information security management. It focuses on privacy controls within the context of the cloud, helping organizations address concerns related to data protection and privacy when using cloud services. ISO 27018 outlines measures for cloud service providers to implement and maintain, including principles for data processing, transparency, consent, access controls, and data breach notification. Compliance with ISO 27018 demonstrates a commitment to safeguarding customer data and maintaining privacy in the cloud, enhancing trust between organizations and their customers.

ISO 27018 aims to guide and mandate cloud service providers in safeguarding the privacy and security of personally identifiable information (PII) within the cloud. It desires to address privacy concerns associated with the storage and processing of PII, helping organizations build trust with their customers by demonstrating their commitment to privacy protection. The scope of ISO 27018 covers the protection of PII within the context of cloud services. It applies to cloud service providers acting as data processors and outlines specific measures and controls they should implement to safeguard PII entrusted to them.

By adhering to ISO 27018, cloud service providers can enhance their privacy posture, comply with privacy regulations, and foster a secure and privacy-centric cloud environment for handling PII.


The key principles of ISO 27018 can be summarized as follows:

  • Data protection: Implement measures to protect personally identifiable information (PII) in the cloud, including encryption, access controls, and secure storage.
  • Transparency: Provide clear and understandable information about data processing practices, including data handling, disclosure, and involvement of third parties.
  • Consent and choice: ISO 27018 emphasizes the importance of obtaining explicit consent from individuals for collecting, using, and disclosing their PII.
  • Control and audibility: Enable individuals to exercise control over their PII and establish mechanisms for auditing and monitoring compliance with privacy requirements.
  • Breach notification: ISO 27018 requires organizations to establish procedures for detecting, assessing, and notifying individuals and relevant authorities in the event of a data breach.

By adhering to these key principles, organizations can demonstrate their commitment to privacy protection and ensure the responsible handling of PII in cloud environments, fostering trust with customers and stakeholders.



The following is the process for obtaining ISO 27018 certification:

An organization must submit to an audit by a qualified auditor in order to obtain certification for an ISO standard, such as ISO 27001. The audit is conducted in two stages:

  • Stage 1 Audit: This is an initial assessment where the auditor reviews the organization’s processes, procedures, and implementation to identify any gaps or non-compliance with the ISO criteria.
  • Gap Remediation: After the stage 1 audit, the organization should address any identified gaps in its processes, procedures, or implementation to meet the ISO requirements. It may involve making improvements or adjustments to the information security management system (ISMS) to ensure compliance.
  • Stage 2 Audit: This is a more detailed and comprehensive audit compared to Stage 1. The auditor thoroughly evaluates the ISMS to ensure it is functioning effectively and aligns with the ISO standards’ requirements, including any specific requirements of ISO 27018.
  • Certification: The organization’s ISMS meets all the necessary criteria and requirements, and the ISO certification is awarded. The certification demonstrates that the organization has achieved compliance with the relevant ISO standards, such as ISO 27001 and ISO 27018.
  • Surveillance Audits: To maintain the ISO certification, the organization is subject to periodic surveillance audits, typically annually. These audits confirm that the organization continues to adhere to the ISO standards and maintain compliance.

It is necessary to consult a qualified certification body to understand their specific requirements and processes for ISO 27018 compliance within the ISO 27001 certification framework.



ISO 27018 certification offers enhanced data privacy assurance, regulatory compliance, customer trust, competitive advantage, risk mitigation, transparency, alignment with international standards, and effective incident response. It helps organizations establish strong privacy controls in the cloud, enabling them to protect customer data and demonstrate their commitment to privacy best practices.

Guidelines for ISO 27018:2019 Compliance:

  • Protection of Personally Identifiable Information (PII): ISO 27018 provides specific guidelines for cloud service providers to protect PII in cloud computing environments.
  • Access Controls: The standard emphasizes the implementation of appropriate access controls to ensure authorized access to PII and prevent unauthorized disclosure or alteration.
  • Data Minimization: ISO 27018 encourages the organization to minimize the collection, storage, and retention of PII to reduce privacy risks.
  • Transparency and Disclosure: The standard requires cloud service providers to be transparent about their data handling practices and disclose information to customers regarding the processing of PII.
  • Security Incident Management: ISO 27018 provides guidelines for effectively managing security incidents, including incident response, data breach notification, and PII recovery.
  • Auditing and Monitoring: The standard emphasizes the importance of regular auditing and monitoring of PII processing activities to ensure compliance with the established controls.

Importance of ISO 27018:2019

  • Enhanced Data Privacy: ISO 27018 ensures robust privacy controls for protecting personally identifiable information (PII) in cloud environments, reducing the risk of data breaches and unauthorized access.
  • Compliance with Privacy Regulations: Adhering to ISO 27018 helps organizations comply with privacy regulations such as GDPR, avoiding legal consequences and ensuring alignment with global privacy standards.
  • Customer Trust and Confidence: Implementing ISO 27018 demonstrates a commitment to protecting customer data and respecting their privacy rights, building customer trust and confidence.
  • Risk Mitigation: ISO 27018 helps organizations identify and mitigate privacy risks in cloud environments, enabling proactive measures to prevent incidents and minimize potential damages.
  • Competitive Advantage:  ISO 27018 sets organizations apart as privacy-focused service providers, attracting customers who prioritize data privacy and security.
  • Transparent Data Handling: ISO 27018 promotes transparency by requiring disclosure of data handling practices, empowering customers to make informed decisions about their data, and ensuring transparency in how their information is processed.
  • Harmonization with Information Security: ISO 27018 aligns with other standards in the ISO 27000 family, allowing for a comprehensive approach to information security and privacy management.


ISO 27018 provides a comprehensive set of controls and guidelines specifically designed to address the protection of PII in cloud computing environments. These controls help organizations establish effective data privacy practices and ensure compliance with applicable privacy laws and regulations. Here are some Key Controls specified in ISO 27018 and their compliance significance:

  • Information Security Policies: ISO 27018 emphasizes the need for clear and documented information security policies that outline the organization’s commitment to protecting PII and provide guidance on its handling, storage, and processing.
  • Access Controls: The standard requires organizations to implement appropriate access controls to ensure only authorized individuals can access PII. It includes measures such as user authentication, authorization mechanisms, and segregation of duties.
  • Encryption: ISO 27018 highlights the importance of encrypting PII both in transit and at rest. Encryption provides an additional layer of protection, ensuring that even if data is intercepted or compromised, it remains unintelligible to unauthorized individuals.
  • Data Retention and Disposal: The standard specifies guidelines for the retention and disposal of PII. Organizations must establish policies and procedures to determine appropriate retention periods and securely dispose of PII when it is no longer necessary.
  • Incident Management: ISO 27018 emphasizes the need for organizations to have a robust incident management process in place. It includes procedures for detecting, reporting, and responding to privacy incidents, as well as mechanisms for timely notification to affected individuals and authorities.
  • Compliance with Applicable Laws and Regulations: ISO 27018 requires organizations to comply with relevant privacy laws and regulations. It includes understanding and addressing legal requirements related to the processing of PII, such as consent, data subject rights, and cross-border data transfers.

By implementing these controls, organizations can establish a framework for protecting PII in cloud computing environments and demonstrate compliance with ISO 27018. Compliance with ISO 27018 provides several benefits, including enhanced data privacy, adherence to legal and regulatory requirements, increased customer trust, and a competitive advantage in the cloud market. It helps organizations mitigate privacy risks and establish a robust privacy management system that safeguards PII from unauthorized access, disclosure, and misuse.


ISO 27018 is a certification standard that specifically addresses the protection of PII within cloud computing environments. The ISO 27018 requirements encompass various aspects:

  • Legal, Statutory, Regulatory, and Contractual Requirements: Organizations seeking certification must identify and comply with applicable laws and regulations related to data protection, privacy, and the processing of PII. They need to ensure adherence to contractual obligations with customers and other stakeholders.
  • Risks: Organizations should conduct a comprehensive risk assessment to identify potential threats to the confidentiality, integrity, and availability of PII. They must then implement adequate risk mitigation measures to address the identified risks.
  • Corporate Policies: Organizations must establish and maintain documented information security policies that align with ISO 27018 requirements. These policies should outline the roles, responsibilities, and procedures for protecting PII within cloud environments.
  • PII Controller and Processor Responsibilities: Clear guidelines must be established for the roles and responsibilities of PII controllers and processors, ensuring compliance with applicable data protection laws and regulations.
  • Consent and Choice: Organizations should obtain appropriate consent from individuals for processing their PII and provide them with options to exercise control over their data.
  • Information Security Controls: ISO 27018 mandates the implementation of a range of information security controls, including access control, encryption, incident management, and supplier management, to protect PII.
  • Auditing and Monitoring: Regular audits and monitoring mechanisms should be in place to ensure ongoing compliance with ISO 27018 requirements and identify any potential security incidents or breaches.

By meeting these requirements, organizations can demonstrate their commitment to safeguarding PII in cloud environments and achieve ISO 27018 certification.


ISO 27018 certification offers numerous advantages, including enhanced data privacy, strict control over personally identifiable information (PII), increased customer trust, compliance with international standards, and the ability to address legal and regulatory requirements for data privacy. The benefits of ISO 27018 certification are:

  • Demonstrates commitment to protecting personally identifiable information (PII) under internationally recognized standards.
  • Enhances customer trust and confidence in the organization’s ability to handle and safeguard sensitive information.
  • It helps meet legal and regulatory requirements related to data privacy, such as GDPR, HIPAA, POPI, and more.
  • It mitigates the risk of data breaches and potential financial losses associated with unauthorized access to PII.
  • Enables effective management of third-party service providers to ensure they adhere to data protection standards.
  • Strengthens the organization’s reputation and competitiveness by demonstrating a commitment to protecting customer privacy.
  • Streamlines data governance and improves data handling practices, reducing the likelihood of data mishandling or misuse.
  • Enables continuous improvement through regular audits and assessments, ensuring adherence to privacy best practices.
  • Provides a framework for implementing robust data protection controls, including encryption, access controls, and incident response mechanisms.
  • ISO 27018 certification facilitates compliance with data protection laws by establishing precise guidelines for data processing, retention, and deletion.


ISO 27018 certification applies to any organization that processes personally identifiable information (PII) in cloud computing environments. It includes:

  • Cloud Service Providers (CSPs): CSPs that offer cloud services where PII is processed, stored, or transmitted can pursue ISO 27018 certification. It includes Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS) providers.
  • Data Controllers: Organizations are responsible for determining the purposes and means of processing PII in the cloud and can seek ISO 27018 certification. It includes organizations that outsource data processing to CSPs.
  • Data Processors: Organizations that process PII on behalf of data controllers in the cloud can also pursue ISO 27018 certification. It includes service providers that handle data processing activities such as data storage, analysis, or backup.

ISO 27018 certification is applicable across various industries and sectors, including healthcare, finance, e-commerce, government, and more. Any organization that values the privacy and security of PII and wants to demonstrate its commitment to protecting personal data in cloud environments can work towards achieving ISO 27018 certification.



The costs associated with ISO 27018 certification can vary depending on several factors. These factors include the size and complexity of the organization, the current state of its information security practices, and the chosen certification body. Generally, the costs include expenses related to conducting a gap analysis or readiness assessment, implementing necessary controls and measures to meet ISO 27018 requirements, training employees on data protection practices, and engaging a certification body for audits and certification. Additionally, ongoing costs may include maintaining compliance, conducting periodic audits, and addressing any non-conformities or improvements identified during the certification process. Organizations must evaluate and plan budgets accordingly to cover the expenses associated with ISO 27018 certification.


CertPro, a trusted consulting firm, specializes in assisting businesses in obtaining ISO 27018 certification. Their expert team will guide you through the certification process, starting with an in-depth assessment of your privacy controls and practices. CertPro will identify gaps and provide tailored recommendations to align with ISO 27018 requirements. They will help you implement necessary changes, develop documentation, and establish robust privacy measures. CertPro’s extensive knowledge of ISO standards ensures a streamlined certification journey, enabling your business to demonstrate compliance with privacy standards, enhance customer trust, and effectively manage personal information in the cloud.



The latest version of ISO 27018 certification is ISO/IEC 27018:2020, which addresses concerns about processing personal data by cloud service providers and serves as a complementary standard to ISO/IEC 27001 with technical refinements from the previous version.


ISO/IEC 27018:2020 is the most recent iteration of ISO 27018. The differences between ISO 27018:2019 and ISO 27018:2020 are mainly technical in nature. From a practical standpoint, both versions can be considered identical.


ISO 27018 certification is valid for a specific period, usually three years. However, organizations should undergo surveillance audits during this period to ensure ongoing compliance. Recertification is necessary once the initial three-year period has elapsed.


ISO 27018 certification is not mandatory but serves as a valuable benchmark for cloud service providers to demonstrate their commitment to protecting customer data. It can provide a competitive advantage and meet the expectations of customers who prioritize data privacy and security.


ISO 27018 aligns with GDPR (General Data Protection Regulation) as it provides guidelines and controls for protecting personally identifiable information (PII) in cloud computing environments, helping organizations meet the data privacy and security requirements mandated by GDPR.

Get In Touch 

have a question? let us get back to you.